Roz took the lead in updating and developing new marketing materials for our organization. She was able to take our internal and specialized lingo and tell a compelling story to the general public. Our new materials are beautiful, professional and highly effective.
Roz brought the TurboTax Brand Personality to life throughout Customer Care with a Brand Infusion program she initiated, developed and deployed. Her passion and energy shifted mindsets throughout Care and had a measurable impact on our customers.
For Vistage International, Roz’s fresh thinking and creative approach breathed new life into our marketing campaign.
Roz was truly amazing to work with; an excellent facilitator, very professional, coaxing insights from us, bringing it all together at the end, all the while making it a fun and enjoyable process. We highly recommend Roz to any company looking to better connect with their customers, strengthen and inject personality into their brand.
Roz is able to bring diverse groups of people together to achieve a common goal with grace. Her approach to building an employer brand and customer experience principles produced an authentic outcome that people truly embraced.
“Roz’s ability to motivate a small, but mighty, team of volunteers to elevate a tired old brand into something fresh and engaging was inspirational and instructive. She expertly led the team through her proprietary re-branding process, and then implementation… with grace, humor and compassion.