Kick-Start Customer Delight

Need to Kick-Start your entire organization around designing consistently delightful customer experiences?

This full day facilitated workshop with you and a cross functional team of 6 – 8 leaders will help you map your customer journey and develop customer experience principles to delight and inspire loyalty:

The fundamental needs and wants of your customers

Your customer experience guiding principles for front line behavior

Your implementation plan to deliver delightful experiences, every time.

How We Do It

On-site, full-day, interactive facilitated think-tank session

With your cross-functional leadership team

What You Get

Shared team vision with aligned next steps, drivers & timeline

Synthesized Plan-on-a-Page (POP) to ensure your entire organization is in sync

Implementation Plan, identifying critical action steps

Ready to Kick-Start your Customer Experience? Call today: 858-216-6002