Need to Kick-Start your entire organization around designing consistently delightful customer experiences?
This full day facilitated workshop with you and a cross functional team of 6 – 8 leaders will help you map your customer journey and develop customer experience principles to delight and inspire loyalty:
✔ The fundamental needs and wants of your customers
✔ Your customer experience guiding principles for front line behavior
✔ Your implementation plan to deliver delightful experiences, every time.
How We Do It
✔ On-site, full-day, interactive facilitated think-tank session
✔ With your cross-functional leadership team
What You Get
✔ Shared team vision with aligned next steps, drivers & timeline
✔ Synthesized Plan-on-a-Page (POP) to ensure your entire organization is in sync
✔ Implementation Plan, identifying critical action steps
Ready to Kick-Start your Customer Experience? Call today: 858-216-6002