Kick-Start Customer Delight

Need to Kick-Start your entire organization around designing consistently delightful customer experiences?

This full day facilitated workshop with you and a cross functional team of 6 – 8 leaders will help you map your customer journey and develop customer experience principles to delight and inspire loyalty:

  • The fundamental needs and wants of your customers
  • Your customer experience guiding principles for front line behavior
  • Your implementation plan to deliver delightful experiences, every time

How We Do It

  • On-site, full-day, interactive facilitated think-tank session
  • With your cross-functional leadership team

What You Get

  • Shared team vision with aligned next steps, drivers & timeline
  • Synthesized Plan-on-a-Page (POP) to ensure your entire organization is in sync
  • Implementation Plan, identifying critical action steps